Operational workflow systems
Bring customer and account activity, service requests, tasks, and exceptions into a coordinated operational application.
- Role-specific work queues and status tracking
- Business rules, approvals, and supporting documents
Industries
Utility.
One connected operation.
We have experience building end-to-end systems for gas and electricity businesses, covering operational workflows, customer care, and integration with core central hubs. We connect the applications, data flows, and service teams that keep the business running.
What we bring
Connect customer activity with core operations.
Design the business applications around the complete service journey and the market-specific systems they need to work with.
Customer care & self-service
Give service teams a connected view of customer information, requests, and account activity, with customer-facing portals or mobile experiences where required.
- Customer records and service history
- Request handling and clear internal handoffs
Core central hub integration
Build data exchange between business applications and the relevant market or central hub, according to its interfaces and required workflows.
- Message mapping, validation, and acknowledgements
- Processing status, retries, and exception investigation
Meter, billing & account workflows
Connect meter information, billing activity, and account operations with the wider customer journey.
- Meter-read and billing data processing
- Account queries and transaction-level investigation
Reporting & reconciliation
Bring operational and financial information together to identify differences, incomplete processing, and business exceptions.
- Reconciliation between application and hub data
- KPIs and operational views for management and service teams
Application & partner integration
Connect CRM, billing, customer applications, and partner systems with documented interfaces.
- APIs and scheduled data-exchange workflows
- Validation across business and system boundaries
From context to delivery
A connected way forward.
- 01
Capture customer or market activity
- 02
Process the operational workflow
- 03
Exchange data with core systems
- 04
Reconcile and resolve exceptions
Build new. Evolve what exists.
Move established utility applications forward.
We can modernize legacy applications and integrations in stages, keeping customer care, operational processing, and data reconciliation central to the delivery plan.
- Map gas and electricity workflows and external dependencies
- Validate message processing and source-to-target data
- Plan releases around operational continuity and agreed cutover checks
Let’s discuss your application
Your business context.
Our next conversation.
UtilityTalk to our team.